Patient satisfaction is our highest priority.
We want you to be satisfied with your treatment and meet your expectations of care and service. We will resolve any complaints as efficiently, effectively and politely as possible.
All complaints will be dealt with confidentiality and with the upmost respect. We will never discriminate against patients who have made a compliant and are happy to answer all questions. Any complaints are handled inline with the Glen Clinic’s complaint policy.
Please address all complaints to Carolyn Fraser
THE GLEN CLINIC, SUITE 23, 1 SPIERSBRIDGE WAY, SPIERSBRIDGE BUSINESS PARK, THORNLIEBANK, GLASGOW G46 8NG
TEL: 0141 6384098/079 6656 1474
We always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further.
Healthcare Improvement Scotland are our regulators for independent healthcare services across Scotland and can accept complaints at any time.
Contacts Programme Manager Independent Healthcare Services Team Healthcare Improvement Scotland Gyle Square 1 South Gyle Crescent Edinburgh EH12 9EB
Tel: 0131 623 4342 (10am-2pm, Monday to Friday)
Complaints can be made up to 6 months* after the event which is the cause for the complaint.
THE GLEN CLINIC
Suite 23, 1 Spiersbridge Way, Spiersbridge Business Park, Thornliebank, Glasgow G46 8NG
Tel: 0141 6384098/079 6656 1474
Copyright © 2022 The Glen Clinic Room Ltd - All Rights Reserved.
Company no. SC710785